Gohar Hakobyan

Conducted thorough KYC and AML checks on clients to ensure compliance with regulatory requirements. Reviewed and verified customer identification documents and assessed customer risk levels based on transaction patterns. Investigated suspicious activities and maintained accurate records of KYC/AML documentation.

Addressed customer inquiries and resolved issues promptly while collecting and implementing customer feedback to improve service quality. Monitored daily progress towards business metrics and provided ongoing training for team members.

Utilized customs software to process shipments and duties while communicating with customs authorities to ensure compliance. Ensured proper documentation filing and adherence to all regulatory requirements.

Assisted in setting up the entire KYC process from scratch and contributed to the creation of onboarding and training guidelines for new employees. Participated in hiring processes and interviews for new team members.

Evaluated employee performance and identified areas for improvement. Developed targeted training programs and managed training budgets while monitoring employee performance and attendance.

Provided exceptional support to French-speaking customers, addressing inquiries and ensuring high satisfaction. Contributed to the improvement of customer service quality and operational efficiency.

Supported daily administrative tasks, including document management and office coordination while assisting with logistics to maintain office efficiency.

Delivered French language lessons to students of varying proficiency levels, designing and implementing curriculum and lesson plans to suit student needs.

Taught French language courses to students, adapting lessons to different learning styles and evaluating student progress while providing constructive feedback.

Assisted in French language teaching and classroom management, gaining practical experience in an educational setting.

Assisted with French language instruction and supported lesson planning, providing valuable assistance to lead teachers.

Pursued a Bachelor's Degree in French Language, focusing on language proficiency and pedagogy.