Open to opportunities

Stella S

@stellas

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KYC & Compliance Specialist with a focus on performance improvement.

Spain

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What I'm looking for

I am looking for a role that values compliance and offers opportunities for professional growth.

Hello! I’m a KYC/KYB and Compliance Specialist with extensive experience in performing audits and ensuring compliance standards are met. Currently, I specialize in KYC and AML policies at Amazon, where I manage escalations and collaborate with account managers to drive performance improvements.

My background includes roles in marketing and content creation, where I developed skills in social media management and compliance content. I have a proven track record of enhancing processes through the review of SOPs and delivering impactful training sessions. My passion for continuous improvement drives me to excel in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

KYC & Compliance Specialist

Current

Amazon

Jan 2021 - Present (4 years 6 months)

Performed KYC/KYB audits on sellers' accounts, ensuring compliance standards were met and enforcing AML policies. Participated in special projects and took assigned duties such as SME and Advisor Contact.

KYC KYB AML Compliance Auditing SOPs Training Problem Solving Escalation Management

Content Marketing & Support Specialist

Safe 365

Jul 2019 - Nov 2020 (1 year 4 months)

Created social media content and edited/published blog articles. Managed technical support for users.

Content Marketing Social Media Blog Management Technical Support Copywriting User Support

Marketing Specialist

Tus Media S.L.

Feb 2020 - Sep 2020 (7 months)

Managed social media, content creation for social media, ads, and blog articles. Handled translations and copywriting tasks.

Social Media Management Content Creation Copywriting Translation Marketing Strategy Digital Marketing

Graphic Design Internship

Dreiblau

Feb 2019 - Jul 2019 (5 months)

Created and adapted graphic and audiovisual content for social media and websites. Managed technical sheets for products.

Graphic Design Audio Content Content Product Management

Customer Experience Specialist

Treatwell

Jul 2018 - Feb 2019 (7 months)

Assisted customers with queries and issues related to bookings. Managed partner profiles, information, and changes.

Customer Service Customer Support Query Resolution Partner Management

Customer Service Agent

CPM - Airbnb

Feb 2017 - Jul 2019 (2 years 5 months)

Developed and executed sales strategies, resulting in a 25% increase in annual revenue. Managed a portfolio of 50+ clients, achieving a 95% customer retention rate.

Sales Strategy Client Management Customer Retention Market Research Business Development Revenue

Education

Degrees, certifications, and relevant coursework

Università La Sapienza di Roma

Bachelor Degree in Languages & Communication, Languages & Communication

Studied languages and communication, gaining foundational knowledge in linguistic theories and communication strategies. Developed skills in various forms of media and interpersonal communication.

Blanquerna Universidad (Ramón Llull)

Master in Art Direction in Advertising, Art Direction in Advertising

Completed a Master's program focused on art direction within the advertising industry. Gained expertise in creative strategy, visual communication, and campaign development.