Goangea Madalin - Customer Support Agent - Pragmatic | Himalayas
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Goangea Madalin

@goangeamadalin

Motivated individual with experience in customer support and moderation.

Netherlands

What I'm looking for

I am looking for a role that allows me to contribute to a safe digital environment while utilizing my communication and moderation skills.

I am a motivated and detail-oriented professional with a strong background in customer support and online platforms. My experience as a Customer Support Agent at an online casino has equipped me with the skills necessary to effectively communicate with users, resolve technical issues, and ensure a safe and respectful digital environment.

Throughout my career, I have demonstrated my ability to handle user complaints with professionalism and adhere to platform policies. My attention to detail and conflict resolution skills have allowed me to maintain high standards of user safety and compliance. I am eager to leverage my skills in a remote or office-based position as a Content Moderator.

Experience

Work history, roles, and key accomplishments

PR

Customer Support Agent

Pragmatic

Jan 2023 - Jan 2024 (1 year)

Provided online support to casino users via chat and email, handling user complaints and resolving technical issues while maintaining professional communication and ensuring user safety and compliance with internal rules.

Education

Degrees, certifications, and relevant coursework

Goangea hasn't added their education

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Tech stack

Software and tools used professionally

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