Gloria Nahirya
@glorianahirya1
I resolve financial customer inquiries through accurate, empathetic call center support.
UgandaWhat I'm looking for
At Unifi Uganda, I handle more than 100 outbound calls daily and resolve 50–90 customer inquiries about payments, accounts, and financial procedures. I document interactions in CRM systems, negotiate compliant repayment arrangements, and de-escalate sensitive disputes while protecting customer data.
I've also supported customers in banking, retail, hospitality, and BPO environments, including roles at ALET Agent Bank, Latitude Stores Kyanja, The Living Adventure, and ISON BPO. With a Finance major from Makerere University Business School and ongoing hospitality training, I bring clear communication, careful recordkeeping, and respectful service to every interaction.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Unifi Uganda
Dec 2024 - Present (1 year 8 months)
Conducts 100+ daily outbound calls to customers, resolving 50–90 financial inquiries on payments, accounts, and procedures. Negotiates compliant payment arrangements and maintains accurate documentation in CRM.
Education
Degrees, certifications, and relevant coursework
Makerere University Business School
Bachelor of Business Administration, Business Administration
2017 - 2022
Pursued a Bachelor's degree in Business Administration with a Finance major, gaining comprehensive knowledge in financial management and business operations.
Availability
Location
UgandaAuthorized to work in
Job categories
Skills
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