Open to opportunities

Faith Chelangat

@faithchelangat4

Message

I resolve high-volume customer issues across enterprise, hospitality, and remote digital support channels.

Uganda

Message

What I'm looking for

I’m looking for a remote customer support role where I can resolve high-volume, text-based customer issues, use digital support tools, and contribute to a fast-paced e-commerce team.

At MTN, I manage support relationships for 50–100 enterprise and corporate clients, handling 50+ customer interactions each day. I track client history, follow-ups, and resolution status through CRM and communication tools.

I listen closely to customer needs, recommend appropriate solutions, and coordinate with internal teams to resolve complex issues. I’m comfortable maintaining accuracy and professionalism during sustained, high-volume support work.

Previously at CABI Organisation, I provided written and verbal customer support, escalated complex cases, and followed up through to resolution. At Crested Crane Hotel, I handled guest inquiries, reservations, billing adjustments, and cross-department request handoffs.

I’m ready for fast-paced remote e-commerce support, with a dedicated workspace, reliable high-speed internet, and experience using AI tools for customer research. I communicate fluently in English, Kiswahili, and Luganda.

Experience

Work history, roles, and key accomplishments

Current

Enterprise Sales Officer

Current

MTN

Manage relationships and support requests for 50–100 enterprise clients, handling 50+ interactions daily and coordinating with internal teams to resolve complex issues.

CRM Client Communication Active Listening Problem Solving