Looking for a job

Adanma Akpan

@gloriaakpan

Message

Customer Service Executive specializing in customer success, travel support, and HubSpot CRM-driven loyalty building.

Nigeria

Message

What I'm looking for

I’m looking to join a customer success or client relations team where I can manage inquiries, de-escalate conflicts, and use HubSpot CRM to improve satisfaction, retention, and clear client communication.

I’m a result-driven customer service professional with over 3 years of experience across the travel and retail sectors. I handle inbound and outbound calls, resolve inquiries and complaints, and focus on building long-term customer loyalty.

I bring strong customer engagement through face-to-face, phone, and online channels, with proficiency in HubSpot CRM to track and manage customer interactions. I’m skilled in conflict resolution and problem solving, using emotional intelligence and empathy to deliver tailored solutions while maintaining accurate records of bookings, payments, and requests.

In my roles at Sifax Sahco (Sstravels), Global Vision Support (NGO), and Auroe Diffusers, I coordinated logistics and special requests, managed escalations, and improved customer satisfaction. I’ve also built communication strength through my Media Intern experience at Radio Lagos (Eko FM), and I’m currently open to new opportunities in customer success, account management, or client relations.

Experience

Work history, roles, and key accomplishments

Current

Member

Current

Nigerian Red Cross Society - University of Benin Chapter

Feb 2019 - Present (7 years 5 months)

Administered first aid and participated in health awareness campaigns, supporting fundraising initiatives through the University of Benin chapter. Attended regular training sessions and contributed to organizational growth.

First aid Fundraising Support Community Support

Customer Service Executive

Sifax Sahco (Sstravels)

Sep 2023 - May 2026 (2 years 8 months)

Handled inbound and outbound calls to support bookings and resolve travel-related inquiries, while addressing complaints and service escalations to maintain customer satisfaction. Coordinated logistics with drivers and vendors, maintained booking/payment records, and cross-sold extended rentals and tour packages.

Customer Service Customer Success Inbound Outbound Calls Booking Support Complaint Handling Conflict Resolution Customer Relationship Management HubSpot Logistics Coordination Cross Selling Microsoft Office Escalation Management

Front Desk Officer

Global Vision Support (NGO)

Jun 2022 - May 2023 (11 months)

Served as the first point of contact for visitors and beneficiaries, addressing inquiries and directing them to appropriate support services. Managed data entry and maintained accurate beneficiary records to support organizational reporting, while collaborating on outreach and community support initiatives.

Front Desk Support Customer and Beneficiary Inquiries Data Entry Record keeping Documentation Interpersonal Communication Teamwork

Customer Service Representative

Auroe Diffusers

Jul 2021 - May 2022 (10 months)

Provided customer support by addressing concerns, educating customers on product usage, and proactively resolving complaints to ensure positive customer experiences. Introduced customers to new arrivals to contribute to increased sales.

Customer Support Customer Satisfaction Complaint Resolution Product Education Customer Engagement Sales Support Interpersonal Communication

Media Intern

Radio Lagos (Eko FM)

Jun 2019 - Mar 2020 (9 months)

Developed news stories sourced from local and international events and covered in-house and external events for radio broadcasts. Collaborated with a team to create radio programs and build a listener community.

Radio Programming Teamwork Radio Broadcasting