Open to opportunities

Gloria Agbo

@gloriaagbo

Message

I resolve customer issues and improve support workflows for fintech and retail customers.

Nigeria

Message

What I'm looking for

I'm looking to contribute my customer support, client relationship, data management, and cross-functional communication skills to a dynamic team.

At Lendastack, I provide front-line support for lending, investment, and financial services software, resolving 25–30 customer enquiries daily across email, chat, and ticketing channels while meeting SLA targets.

I investigate issues through session replays and workflow validation, document findings for Engineering and QA, and create knowledge base articles and troubleshooting guides that strengthen onboarding and reduce repeat enquiries. Previously at Estee Flours, I supported retail customers, maintained sales and administrative records, processed transactions, and built lasting client relationships.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Lendastack

Jan 2025 - Present (1 year 8 months)

Provide operational support and front-line assistance to customers using financial services software. Investigate and resolve customer issues, develop support documentation, and collaborate with product and engineering teams to improve workflows.

Customer Relationship Management Customer Support Issue Resolution Documentation Freshdesk Zendesk Notion Microsoft Teams Google Workspace Data Management

Education

Degrees, certifications, and relevant coursework

Federal University Oye-Ekiti

Bachelor of Science, Sociology

2020 - 2024

B.Sc. in Sociology with relevant coursework in social research methods, conflict resolution, human behavior, and public policy. Final year research project on socio-economic determinants of domestic violence among married couples.