Chinedum Nwabunike

At Rollpay Africa, I support customers throughout their journey, from onboarding and product education to issue resolution and retention. I work with Tech, Operations, and Sales to ensure customer feedback informs product improvements and business growth.

I've helped reduce average issue-resolution time by 40%, cut onboarding activation time by 30%, and contributed to a 25% reduction in churn through customer insights and retention support. I also produce customer service reports tracking ticket resolution, response times, and satisfaction scores.

Previously, at Leadway Capital & Trusts Limited, I managed loan processing, documentation, and more than 2,000 loan mandates while improving turnaround time by 25%. At UNIVAD Learning Systems, I maintained accurate HR records, coordinated interviews, and resolved first-line staff queries.

I'm building my data analytics capability while bringing empathy, communication, conflict management, administrative coordination, and customer-focused problem-solving to every team I support.