Open to opportunities

Princess Samuel

@princesssamuel2

Message

I improve onboarding, issue resolution, and customer satisfaction for global fintech and consumer brands.

Nigeria

Message

What I'm looking for

I'm looking for a customer success or customer experience role where I can improve onboarding, resolve customer issues, strengthen client relationships, and collaborate across teams to support retention and growth.

At Graph Finance, I support global fintech customers across Slack, live chat, email, and WhatsApp, onboarding 50+ customers monthly and issuing USD accounts with 100% documentation accuracy.

I've resolved 85–90% of customer issues at first contact, partnered with operations and compliance teams, and supported retention and customer success KPIs. Previously at Lekki Concession Company, I managed 40+ daily customer interactions and achieved a 90%+ issue-resolution rate.

My experience also spans bridal fashion and lifestyle brands, where I delivered personalized client support, improved engagement, led brand communications, and increased social media engagement by 40%.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

Graph Finance

Oct 2025 - Present (10 months)

Support customers across Slack, live chat, email, and WhatsApp, maintaining fast response times and high service quality. Onboard 50+ new customers monthly, ensuring seamless account setup and compliance verification.

Customer Success Customer Experience Client Onboarding Account Management Customer Retention Customer Support Customer Satisfaction Complaint Resolution Customer Journey Management CRM Systems Customer Engagement Slack Live Chat Email Support WhatsApp Customer Relationship Management

Public Relations Officer

Mr. Natural Glow

Nov 2024 - Oct 2025 (11 months)

Led brand communications and media engagement strategies. Increased social media engagement by 40% through coordinated campaigns and promotional initiatives.

Brand Communications social media engagement Campaign Management Event Planning

Customer Service Representative

Florence by Ester

Feb 2024 - Nov 2024 (9 months)

Assisted 30+ bridal clients monthly, guiding consultations, fittings, and purchase decisions. Delivered personalized support that improved overall customer satisfaction and client experience.

Customer Service Customer Satisfaction Client Experience Social Media Management Customer Engagement

Customer Success Associate

Lekki Concession Company

Jan 2022 - Dec 2023 (1 year 11 months)

Managed 40+ customer interactions daily via phone, email, and social media. Achieved 90%+ issue resolution rate, improving service efficiency and customer satisfaction.

Customer Success Customer Support Issue Resolution Customer Experience