Jameelah Ibraheem

I’m a Customer Success and Operations professional with over four years of experience supporting FinTech and service-based organizations. I bring a customer-first mindset, strong reporting skills, and a background in Economics to help teams resolve issues quickly and protect retention.

At Outsource Global Technologies Limited, I’ve supported customers through onboarding and account activation to improve retention. I investigate failed and delayed transactions, manage high-volume inbound and outbound calls, emails, live chats, and tickets, and use Zendesk, Zoho Desk, Slack, and Google Play tools to deliver efficient support. I also escalate complex issues while maintaining SLA and compliance standards.

I’ve strengthened my leadership through Afrinvestor Campaigns as a Team Leader & Supervisor, where I train, coach, and supervise team members. I monitor performance, prepare operational reports, and re-engage churned customers while collaborating on escalations.

Earlier, as an Administrative Assistant at RMAFC, I maintained meeting minutes, records, and filing systems, and supported front-desk operations by managing calls, correspondence, and documentation. I’m recognized as Most Improved Agent of the Quarter (2023) and Most Participative NYSC Member (2021), and I aim to keep building value through clear communication, active listening, and measurable outcomes.