Open to opportunities

Glenn Balaba

@glennbalaba

Message

I coordinate patient communications, streamline healthcare workflows, and deliver reliable virtual support.

Philippines

Message

What I'm looking for

I'm looking to provide reliable virtual administrative support where I can improve workflows, coordinate patient communication, protect confidential information, and grow within a healthcare-focused remote team.

I'm currently supporting a solo healthcare practitioner as a Virtual Assistant, managing patient calls, appointment and seminar confirmations, lead tracking, follow-ups, and confidential records.

I've developed SOPs to standardize workflows and support future Healthcare Virtual Assistant onboarding, while improving day-to-day administrative and communication processes in a growing practice.

Previously, I created and scheduled digital content at Hardin, helping generate 51K views and 1,343% engagement growth in one month. My medical technology background brings patient-centered communication, accuracy, confidentiality, and dependable customer support to remote healthcare operations.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Self Employed

Aug 2026 - Present (2 months)

Handle inbound and outbound patient calls, appointment and seminar confirmations, and follow-up communications while maintaining a professional, empathetic, and patient-centered customer service experience. Manage and track leads throughout the patient engagement process to ensure timely follow-ups, accurate documentation, and consistent communication.

Patient Communication Customer Service Lead Management Documentation HIPAA compliance SOP Development Workflow Optimization Administrative Support

Social Media Manager & Graphic Designer

Hardin

Oct 2025 - Aug 2026 (10 months)

Provided online client support and virtual coordination among suppliers using remote communication tools. Created and scheduled digital content, generating 51K views and 1,343% growth in engagement within one month.

Canva Content Planning Calendar Management Social Media Management Graphic Design Virtual Coordination

Assistant Graphic Designer

Phases Creatives

Jan 2026 - Apr 2026 (3 months)

Created content for two local brands in CDO using tools such as Canva, Procreate, and Final Cut Pro. Helped organize a content calendar for a seamless workflow.

Canva Pro Create Final Cut Pro Content Creation Content Calendar

Medical Technologist & Drug Test Analyst

Healthway Medical Network

Jul 2023 - Feb 2026 (2 years 7 months)

Delivered patient-facing support and ensured a positive patient experience, contributing to high customer satisfaction scores. Assisted in managing and creating content for the clinic's social media, improving patient engagement and clinic visibility.

Patient Support Customer Satisfaction Social Media Management Documentation Report Preparation