Matthew De La Cruz

I am a performance-focused General Virtual Assistant with proven experience in high-volume customer support, medical administrative workflows, and WordPress website management. I consistently handled 80–100 daily client interactions while maintaining satisfaction scores above 90% and supported a 40% increase in website traffic through SEO and WordPress improvements.

My background includes scheduling and coordinating patient appointments using eClinicalWorks, processing specialist referrals, and managing clinical documentation to improve continuity of care. I also developed and maintained client WordPress sites, reduced revision requests by 25%, and planned content calendars to support digital marketing efforts.

I bring strong tool proficiency across Google Workspace, Microsoft Office, Salesforce, HubSpot, Zendesk, and eClinicalWorks, plus reliable remote-work infrastructure to ensure uninterrupted service for fast-paced virtual teams. I deliver clear documentation, technical training, and measurable process improvements that drive operational efficiency.