Open to opportunities

Arzen Tuanquin

@arzentuanquin

Healthcare and customer support professional turning clinical expertise into virtual assistance and creative design impact.

Philippines

Message

What I'm looking for

I’m looking to support healthcare brands by combining patient-focused documentation, scheduling, and CRM work with creative design and video editing—delivering reliable, privacy-aware service and high-quality digital content.

I’m a Registered Midwife and seasoned healthcare professional with over 5 years of hands-on clinical, hospital, and maternal healthcare experience, backed by corporate Customer Service (BPO) experience.

I’ve managed high-volume patient care while maintaining 98% patient satisfaction scores, accurately documenting complex clinical data, and coordinating real-time clinical and administrative workflows. I’m especially strong at SOAP notes, clinical correspondence, patient scheduling, and strict data privacy awareness.

Now I transition medical knowledge into Virtual Assistance—supporting mock-up live scribing, mock-up SOAP notes, clinical correspondence, patient scheduling, and administrative workflows—while pairing that with advanced Canva power-user skills and video editing to deliver professional visual assets for modern healthcare brands.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

TeleTech (MOA Pasay)

Nov 2021 - Dec 2021 (1 month)

Handled complex inbound healthcare customer inquiries while maintaining strong service quality and Net Promoter Scores. Logged and documented sensitive case details in the company CRM, resolving account and medical service concerns with empathy and strict data privacy awareness.

Inbound Customer Support Data Privacy Conflict Resolution Medical Terminology Case File Categorization

Nursing Assistant

Asia Medic Family Hospital

May 2014 - Nov 2017 (3 years 6 months)

Delivered safe, high-quality clinical support to a high-volume patient base, contributing to a 98% patient satisfaction rate. Managed real-time clinical documentation and maintained accurate medical records and patient charts while coordinating daily workflows and supporting supply/equipment availability.

Clinical Documentation Patient Charting Medical Records Management

Staff Midwife

Mom’s Today Lying-In Clinic

May 2012 - May 2014 (2 years)

Managed prenatal and postnatal patient care and clinic operations for a community clinic serving 4,000+ total patients. Prepared clinical documentation and medical referral letters and provided patient education on newborn care and breastfeeding while monitoring critical maternal and newborn health conditions under pressure.

Prenatal Care Medical Referral Letter Drafting Patient Education Breastfeeding Education High Pressure Clinical Problem Solving