Gladys Chelule

I’m a seasoned financial services professional with over 12 years of expertise in business banking and client relationship management within Tier-1 financial institutions. I focus on the intersection of business banking growth and regulatory compliance, using data-driven financial advice and digital transformation to build deep client trust.

In my current role as a Relationship Manager in Business Banking at Standard Chartered Bank Kenya, I consistently surpass sales targets by 15% through strategic portfolio management. I improve outcomes for both clients and the bank—boosting client satisfaction by 20% and reducing client churn by 12% through customer-centric service strategies and strong team leadership.

I’m disciplined about compliance and risk. I maintain 100% adherence to internal business policies and external regulatory frameworks, orchestrating Client Due Diligence (CDD) and Anti-Money Laundering (AML) workflows to eliminate compliance breaches across the portfolio, while mitigating operational risks.

Earlier, I served as a Client Service Manager for Business Banking (Chinese Clients), supporting accurate onboarding of new high-value accounts and managing complex service requirements through asynchronous communication. I also increased digital platform adoption by 25%, executed service requests and transactions with 99% accuracy, and helped stabilise credit portfolio risks through proactive financial health collaboration—experience I’m eager to bring to a Senior Relationship Manager position, especially around digital adoption and complex portfolio optimisation.