Jonathan nzioka
@jonathannzioka
I improve banking customer experiences, relationships, service delivery, and compliant operations.
KenyaWhat I'm looking for
At Standard Chartered Bank, I've spent 13+ years improving customer experience, relationship management, and service delivery across branch, payments, investigations, and operations roles. I resolve complex client issues while balancing customer satisfaction, operational efficiency, and regulatory compliance.
I've achieved a 100% success rate in quarterly internal audits, reduced complex complaint turnaround time by 40%, and helped grow qualified sales leads by 25%. I'm known for consultative customer engagement, reliable operational controls, and building long-term client loyalty.
Experience
Work history, roles, and key accomplishments
Led branch service excellence by auditing operational risk management, achieving 100% success in quarterly audits, and cross-selling banking products to grow qualified sales leads by 25%. Improved customer satisfaction by reducing complaint resolution time by 40% and driving an 18% rise in digital channel usage.
Education
Degrees, certifications, and relevant coursework
Maseno University
Bachelor of Business Administration, Finance with IT
Pursued a Bachelor of Business Administration in Finance with IT, gaining a strong foundation in finance and information technology.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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