Felix Katutu

I’m a results-driven financial services professional focused on business development, relationship management, and disciplined credit and risk practices. With an MBA in Corporate Management and a CPA (KASNEB), I bring a client-centric approach to driving revenue, improving customer experience, and supporting branch performance through strong controls and compliance.

In my current role as an Assistant Relationship Manager at NCBA Bank Plc, I help grow and maintain profitable client relationships while ensuring KYC compliance and smooth onboarding documentation. I supported the launch of a new upcountry branch and contributed to expanding the customer base, increasing the assets and liabilities portfolio by 150 million. I also monitor client accounts for transactional issues and early risk signals, coordinate with credit/operations/compliance for effective servicing, and support due diligence and suspicious-activity monitoring.

Earlier, as a Retail Banking Relationship Officer at NCBA Bank Plc, I consistently surpassed targets and served as a Culture and Change Champion (Ignitor), while supporting asset financing (MV) outcomes. Before that, I strengthened customer experience and operational rigor at NIC Bank Plc—championing excellent service, onboarding/migrating customers to mobile/online banking, maintaining customer databases, escalating complex complaints, and ensuring nil operations lapses. Across these roles, I’ve developed deep capability in budgeting and financial analysis, market and competition analysis, and leadership practices that motivate teams and improve workflow efficiency while reducing costs.