AGAfolashade Giwa
@giwafolashade
Cloud Customer Specialist with a passion for customer service.
NigeriaWhat I'm looking for
As a dedicated and results-driven customer service professional, I have consistently delivered high-quality customer support across various industries. With a strong computer science and information technology background, I possess a unique ability to understand and resolve technical issues efficiently. My expertise in cloud customer support, technical customer support, and marketing has equipped me with the skills to provide exceptional service and drive business growth.
I have demonstrated a strong commitment to customer satisfaction throughout my career, achieving a 95% customer satisfaction rating in my current role as a Cloud Customer Specialist at Lazany's Global Ent. My experience in the banking industry has also given me a deep understanding of customer needs and preferences, allowing me to tailor my support to meet their unique requirements.
I am a team player with excellent communication and problem-solving skills, always seeking opportunities to improve customer service operations and processes. I am excited to leverage my skills and experience to drive success in a dynamic and innovative environment.
Experience
Work history, roles, and key accomplishments
LE● Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
● Assisted customers with product selection, order processing, and returns.
● Provided information on product features, pricing, and availability.
● Resolved and or escalated any technical issues arising from the use of the products.
● Achieved a 95% customer satisfaction rating through exceptional serv
TG● Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
● Resolve customer complaints and issues, ensuring high levels of customer satisfaction.
● Maintain accurate records of customer interactions and transactions
● Escalate complex issues to the next level of support.
● Collaborate with team members to improve customer service processes and procedures.
FL● Assisted customers with product selection for account opening and loan granting.
● I successfully opened over 200 accounts which boosted the branch’s income by 60%
● Managing customer’s account
● Enrollment of customers on the bank's products. (USSD platform and first mobile application)
Education
Degrees, certifications, and relevant coursework
Afolashade hasn't added their education
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NigeriaAuthorized to work in
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