Nadia Fezzani

Managed guest check-ins/check-outs, reservations and cash/banking operations during a seasonal assignment, ensuring smooth front-desk operations.

Performed front-office and back-office medical secretary duties during a voluntary internship, handling appointments, records and patient communications.

Delivered breakfast service and managed reception duties including check-in/check-out and payment processing during a seasonal role in Scotland.

Handled reception, check-ins/outs and customer service for a seasonal luxury property, improving guest satisfaction over multiple seasons.

Managed schedules, appointments, quotes and staff coordination for a private estate during the COVID lockdown period.

Oversaw front-desk operations as Duty Manager, handling reception, payments, banking, ordering and channel manager duties.

Managed deposit/withdrawal reviews, AML reporting, KYC and verification processes to mitigate fraud and regulatory risk.

Handled bilingual (Italian/English) complaints and claims by email under a one-year contract, resolving customer disputes and escalations.

Provided B2B and B2C email and chat support, managed refunds and virtual card issuance in a bilingual outsourcing role.

Assisted in hotel management overseeing reception, reservations, check-ins/outs, cashiering and banking operations.

Managed retail operations for a sunglasses store including window dressing, ordering, staff selection and cashiering over four years.

Provided front-desk and breakfast service support including check-in/check-out duties in a general assistant role.

Managed orders, shipping documents, quotations, inquiries and invoicing for a medical publishing firm over a nine-year period.

Grade: 46/60

Secondary school education focusing on mathematics, awarded a diploma with score 46/60.