Open to opportunities

Giuseppe Di Vita

@giuseppedivita

Message

I improve customer experiences through multilingual SaaS support and remote operations.

Italy

Message

What I'm looking for

I'm looking for a remote or international customer success, customer support, or operations role where I can build long-term customer relationships, resolve complex issues, improve processes, and contribute to a high-performing team.

I'm supporting travel customers at Talent World Group through phone, email, and digital channels, resolving booking, itinerary, and travel issues in a fully remote international environment. At Lucent Lighting, I manage the customer order lifecycle in NetSuite, handling 80+ weekly requests and tickets while maintaining accurate product data and technically accurate quotations.

I've also managed customer support cases, quotations, service requests, logistics coordination, and order fulfilment at Blue Ice Machines and Condor Group. I bring 6+ years of experience across Salesforce, NetSuite, Zendesk, Zoho CRM, onboarding, technical troubleshooting, and cross-functional customer operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Operations Specialist

Current

Talent World Group

Apr 2026 - Present (5 months)

Provided multilingual customer support for travel-related inquiries via phone, email, and digital channels in a fully remote international environment. Assisted customers with bookings, itinerary changes, and issue resolution while maintaining high customer satisfaction.

Customer Support Multilingual Support CRM Remote Operations Travel Services Issue Resolution Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

ST Thomas More School

A-Levels, General Studies

2014 - 2019

Completed A-Levels and GCSEs, including Mathematics and English, with coursework in Business Studies, Information Technology, Media Studies, and Drama.