Open to opportunities

Giulia Paris

@giuliaparis

Message

I deliver customer support, complaint resolution, and loyal customer experiences across fast-paced retail operations.

Italy

Message

What I'm looking for

I'm seeking a fully remote Customer Support or Customer Success role where I can resolve customer issues, build long-term relationships, and deliver reliable support.

I've spent over eight years delivering customer service in fast-paced retail environments, most recently at Fabbri Fashion, where I supported customers throughout their purchasing journey and built loyalty through personalised assistance.

I independently handle complaints, returns, exchanges and after-sales support, alongside cash handling, POS reconciliation, store opening and closing procedures. I've consistently exceeded monthly sales targets and supported the onboarding and training of new employees.

I'm seeking a fully remote Customer Support or Customer Success role where I can bring active listening, problem solving, and a customer-first approach.

Experience

Work history, roles, and key accomplishments

Sales & Customer Service Assistant

Fabbri Fashion

Jan 2022 - Jan 2026 (4 years)

Delivered exceptional customer service throughout the purchasing journey, managed cash handling and POS reconciliation, and handled complaints, returns, and exchanges independently. Supported onboarding and training of new employees and built customer loyalty through personalized assistance.

Customer Service Cash Handling POS systems Complaint Resolution Training Onboarding Customer Loyalty