Isabella Adriana Popescu
@isabellaadrianapopes
I lead customer service and back-office operations across complex, multilingual customer environments.
RomaniaWhat I'm looking for
At wirkaufendeinauto.de, I manage daily team planning, coordinate back-office activities, and support smooth customer management across more than 200 branches.
I handle customer inquiries, complaints, and complex critical cases while serving as a communication bridge between clients and branches. I also mentor new colleagues through onboarding, coach customer interactions, and help maintain team quality standards.
Across roles at IGT Solution, Ascensos, Majorel, Fair Games Entertainment, and other organizations, I’ve built more than 12 years of experience in administration, office organization, customer communication, logistics, sales, and customer support in Austria and Romania.
I work flexibly and solution-oriented, bringing optimism, multicultural communication, teamwork, and efficiency to new processes and challenges.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Agent
wirkaufendeinauto.de
Apr 2021 - Present (5 years 5 months)
Manages daily team planning, coordinates back-office activities, and ensures smooth customer management. Handles complex cases and serves as a communication bridge between branches and clients.
Education
Degrees, certifications, and relevant coursework
Business School (HASCH)
Business School Diploma, General and Commercial Education
2005 - 2007
General and commercial education at a business school.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
Skills
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