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Gissell Araque

@gissellaraque

Administrative & Operations Coordinator at Scotiabank, coordinating daily mail, courier, package, and internal request workflows.

Colombia

Message

At Scotiabank, I coordinated daily Distribution Services workflows for mail, packages, courier shipments, and internal requests, while supporting timely and accurate service.

As a Team Leader, I supported and directed Distribution Specialists and Messengers, monitored service levels and operational records, and maintained tracking documentation in Excel and Teams.

Earlier at Scotiabank, I coordinated incoming couriers, bulk deliveries, internal mail, and special requests as a Distribution Specialist. I also trained and onboarded new employees on procedures and systems.

At UPS, I planned staffing and allocated resources for daily hub operations. My earlier quality roles at Cornershop by Uber and Aerosan involved reviewing information, supporting quality control, and reporting quality metrics.

Experience

Work history, roles, and key accomplishments

Team Leader

Scotiabank

Jun 2025 - Aug 2026 (1 year 2 months)

Coordinated daily distribution services workflows, ensuring timely handling of mail, packages, and courier shipments. Supervised, coached, and supported Distribution Specialists and Messengers while monitoring productivity and service levels.

Excel Microsoft Teams Operational Systems Workflow Coordination Team Leadership Training Coaching Data Tracking Reporting

Distribution Specialist

Scotiabank

Sep 2024 - Jun 2025 (9 months)

Coordinated incoming couriers, bulk deliveries, internal mail, and special requests while meeting service-level requirements. Trained and mentored new employees on procedures and systems.

Excel Microsoft Teams Courier Coordination Client Services Training Onboarding Process Improvement Documentation

Hub Supervisor

UPS

Mar 2023 - May 2025 (2 years 2 months)

Planned staffing and allocated resources to support daily operational requirements and service targets. Coached, trained, and motivated employees while monitoring productivity and quality.

Staffing Resource Allocation Coaching Training Productivity Monitoring Quality Assurance Compliance Operations Management

Order Filler

Levi Strauss & Co.

May 2022 - Aug 2022 (3 months)

Fulfilled orders using RF scanners and maintained accurate order processing. Maintained organized workstations and inventory areas.

RF Scanner Operation Order Fulfilment Inventory Management Organization

Quality Agent - Remote

Cornershop by Uber

Dec 2020 - Aug 2021 (8 months)

Conducted quality reviews, verified information, and ensured compliance with established standards. Updated procedures and reviewed customer orders for accuracy.

Quality Assurance Compliance Procedure Updates Order Accuracy Attention To Detail

Quality Analyst

Aerosan

Jan 2019 - Dec 2020 (1 year 11 months)

Supported quality control activities in cargo handling and transportation operations. Prepared and reported quality metrics and supported corrective and preventive actions.

Quality Control Cargo Handling Transportation Metrics Reporting Corrective Actions Preventive Actions