Klaus Paquiot
@klauspaquiot
Delivery operations coordinator skilled in customer service, route optimization, and administrative support.
What I'm looking for
I’m a Delivery Operations Coordinator with a proven track record delivering high quality results across customer service, optimizing logistics, and supporting administrative functions. I serve as a reliable first point of contact, communicate clearly with clients and health professionals, and coordinate across teams to resolve issues quickly and accurately.
In my recent role, I planned and optimized delivery routes to ensure timely, safe, and efficient package delivery, while adapting in real time to changing circumstances. Previously, I delivered exceptional customer service by resolving online claims and health/dental benefits, achieving an 87% customer satisfaction rate, and I supported document management by scanning, imaging, and improving filing systems for faster, more accurate record retrieval.
Experience
Work history, roles, and key accomplishments
Delivery Operations Coordinator
Canteen
Sep 2023 - Nov 2025 (2 years 2 months)
Planned and optimized delivery routes to ensure timely, efficient package delivery while maintaining strong customer satisfaction. Managed warehouse operations with certified equipment and adapted in real time to route and delivery changes.
Customer Service Representative
Feb 2022 - Sep 2023 (1 year 7 months)
Resolved online claim and health/dental benefits inquiries by coordinating with claims and administration teams to provide accurate, timely coverage information. Achieved an 87% customer satisfaction rate by efficiently handling high-volume member requests and payment/claim adjustments.
File Management Coordinator
Federation of Law Societies of Canada
Jan 2021 - Jan 2022 (1 year)
Supported legal document management by scanning and imaging files to maintain accurate, accessible records. Improved filing systems by resolving inconsistencies, organizing and categorizing incoming documents, and increasing retrieval efficiency for critical records.
Education
Degrees, certifications, and relevant coursework
High School Diploma
High School Diploma, High School
Earned a High School Diploma. The specific school name and attendance years were not provided.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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