Open to opportunities

Klaus Paquiot

@klauspaquiot

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Delivery operations coordinator skilled in customer service, route optimization, and administrative support.

Canada

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What I'm looking for

I’m looking for a results-driven role where I coordinate deliveries, support clients as the first point of contact, and handle administrative and document work—so we deliver efficiently, keep customers satisfied, and continuously improve as a team.

I’m a Delivery Operations Coordinator with a proven track record delivering high quality results across customer service, optimizing logistics, and supporting administrative functions. I serve as a reliable first point of contact, communicate clearly with clients and health professionals, and coordinate across teams to resolve issues quickly and accurately.

In my recent role, I planned and optimized delivery routes to ensure timely, safe, and efficient package delivery, while adapting in real time to changing circumstances. Previously, I delivered exceptional customer service by resolving online claims and health/dental benefits, achieving an 87% customer satisfaction rate, and I supported document management by scanning, imaging, and improving filing systems for faster, more accurate record retrieval.

Experience

Work history, roles, and key accomplishments

Delivery Operations Coordinator

Canteen

Sep 2023 - Nov 2025 (2 years 2 months)

Planned and optimized delivery routes to ensure timely, efficient package delivery while maintaining strong customer satisfaction. Managed warehouse operations with certified equipment and adapted in real time to route and delivery changes.

Logistics Coordination Customer Service Warehouse operations Inventory Management Time Management Safety Compliance

Customer Service Representative

Manulife Insurance & Investment Solutions

Feb 2022 - Sep 2023 (1 year 7 months)

Resolved online claim and health/dental benefits inquiries by coordinating with claims and administration teams to provide accurate, timely coverage information. Achieved an 87% customer satisfaction rate by efficiently handling high-volume member requests and payment/claim adjustments.

Claims Processing Customer Support Call Center Operations Customer Satisfaction Professional communication

File Management Coordinator

Federation of Law Societies of Canada

Jan 2021 - Jan 2022 (1 year)

Supported legal document management by scanning and imaging files to maintain accurate, accessible records. Improved filing systems by resolving inconsistencies, organizing and categorizing incoming documents, and increasing retrieval efficiency for critical records.

Document Scanning Legal Management Filing System Improvement Legal Records Retrieval Process Improvement Inconsistency Resolution Administrative Support