TLTiffany Lai
@tiffanylai
Results-driven business operations leader with a passion for scaling healthcare companies.
United StatesWhat I'm looking for
As a seasoned business operations executive, I've had the privilege of driving growth and scaling companies in the healthcare and technology industries. With a proven track record of success, I've led cross-functional teams and developed strategic initiatives that have resulted in significant revenue growth and improved operational efficiency. My expertise lies in business operations, revenue growth, and team management, with a strong focus on data-driven decision making.
Throughout my career, I've had the opportunity to work with various companies, from startups to established organizations, and have developed a unique understanding of what drives business success. My passion for healthcare and technology has led me to take on leadership roles in companies such as Allara, Ophelia, and Maven Clinic, where I've made significant contributions to their growth and success.
I'm a results-driven leader who thrives in fast-paced environments and is dedicated to driving business outcomes through strategic planning, process improvement, and team collaboration. I'm excited to continue making an impact in the healthcare and technology industries and am always looking for new opportunities to grow and learn.
Experience
Work history, roles, and key accomplishments
Head of Business Operations
ALLARA
Aug 2023 - Mar 2024 (7 months)
Led critical projects that resulted in 3x growth in patients and revenue, establishing key processes and managing a team to support executive leadership.
VP of Business Operations
OPHELIA
May 2021 - Jan 2023 (1 year 8 months)
Oversaw strategic initiatives that drove significant growth, including nationwide expansion and revenue cycle management, while building a high-performing team.
VP of Revenue Ops
PAPERLESS POST
Apr 2020 - Mar 2021 (11 months)
Ran initiatives to enhance revenue and margins, led international expansion efforts, and provided leadership across teams to achieve company goals.
VP of Provider Operations
MAVEN CLINIC
Apr 2019 - Nov 2019 (7 months)
Managed provider operations for a large network of clinicians, focusing on recruitment, onboarding, and quality assurance to enhance patient experiences.
Senior Manager of Strategic Operations
ZOCDOC
Jul 2011 - Feb 2014 (2 years 7 months)
Led technical implementations for major clients, scaling the team and significantly increasing business contributions through effective management.
Senior Associate
MCKINSEY & COMPANY
Jun 2010 - Sep 2011 (1 year 3 months)
Identified significant cost savings for clients through operational redesign and market entry strategies, contributing to improved business performance.
Director of Client Services
GEN.VIDEO
Jun 2009 - May 2010 (11 months)
Managed client relationships and digital marketing strategies, significantly expanding the client base and sales within a year.
Marketing Manager
ESTÉE LAUDER
Oct 2005 - Aug 2007 (1 year 10 months)
Directed promotional programs and managed budgets to drive significant sales increases for luxury product lines.
Business Analyst
MCKINSEY & COMPANY
Aug 2003 - Sep 2005 (2 years 1 month)
Conducted analyses to optimize logistics and marketing strategies for major retailers, achieving substantial cost savings and improved execution.
Education
Degrees, certifications, and relevant coursework
Tiffany hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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