At Sign Design Group of New York, I built and implemented standardized workflows for team communication, task tracking, and client coordination, reducing communication delays by 60%. I coordinated across installers, project managers, vendors, contractors, and internal teams.
I also coordinated procurement timelines with overseas vendors and kept purchases within budget, reducing project losses by 30% across international supply chains. I gathered input across teams to identify recurring bottlenecks and share process improvements across 50+ concurrent projects.
At Property Inspection Network, I coordinated inspector appointments, property access, and schedule changes. I resolved access issues and relayed reschedules in real time, reducing missed or delayed inspections by 80%, and maintained accurate client and property records in TAPInspect.
Earlier, at Concentrix, I resolved customer support tickets about product inquiries, orders, returns, warranty coverage, and after-sales service through chat and email. I hold a Bachelor of Science Major in Psychology and Procore Project Manager certifications in Field Productivity, Project Management, Preconstruction, and Quality & Safety.
