Gayumi de Costa

I am an energetic Customer Service Representative with six years of experience in resolving complex customer inquiries. My passion lies in building sustainable customer relationships, driving brand loyalty, and increasing customer engagement. Throughout my career, I have consistently demonstrated my ability to understand customer needs and provide tailored solutions, ensuring a positive experience for every client.

During my tenure at the Bank of Ceylon, I successfully onboarded new customers, managed their bank accounts, and conducted promotional activities to enhance product visibility. My role as an Application Support Agent at Scienter Technologies allowed me to address customer queries effectively, ensuring that clients received timely and accurate information. Additionally, my experience as an Operations Executive at The International Institute of Knowledge Management honed my organizational skills, where I managed conferences and facilitated communication between participants and speakers.