Open to opportunities

Giovanni Paolo Fusco

@giovannipaolofusco

Hospitality and community manager with technical IT skills, AI interest, and experience in customer service and team coordination.

Italy

Message

What I'm looking for

Cerco ruoli che combinino gestione operativa e relazionale, crescita tecnica in IT/AI e opportunità di coordinamento team e formazione.

Sono un professionista orientato al cliente con esperienza consolidata nella ristorazione, gestione di sala e assistenza alla clientela, unita a competenze tecniche in ambito IT.

Ho coordinato team, supervisionato operazioni di sala e logistica e gestito comunicazioni fra reparti in contesti ad alto flusso di clienti.

Ho progettato e gestito un server Discord con oltre 250 membri attivi, curando moderazione, ruoli, permessi e automazioni per supporto, formazione e onboarding.

Mi aggiorno costantemente su AI, finanza personale e tecnologie informatiche; porto organizzazione, problem solving e capacità operative sia in front‑of‑house che in ambienti digitali.

Experience

Work history, roles, and key accomplishments

Current

Head Waiter

Current

N'Dino

Dec 2023 - Present (2 years 2 months)

Supervise dining room operations, coordinate with kitchen staff, welcome guests, manage orders and quality control, and oversee wine and supply logistics to ensure efficient service.

Dining Room Supervision Order Management Quality Control Inventory Management Guest Relations Team Leadership Kitchen Coordination

Online Community Manager

Apr 2023 - Jan 2026 (2 years 9 months)

Built and managed a Discord server of 250+ active members, structured thematic channels for onboarding and education, and coordinated internal communications between traders and affiliates.

Community Management Discord Administration Moderation Onboarding Internal Communications Team Coordination

Waiter

Miseria e Nobiltà

Sep 2022 - May 2023 (8 months)

Managed sala operations and provided attentive customer service and bar support while ensuring dining area cleanliness and efficient service flow.

Customer Service Dining Room Supervision Cleaning Bar Support Communication

Waiter

Pizzeria e Ristorante 1991

Mar 2022 - Aug 2022 (5 months)

Delivered customer service and managed dining room operations, including table service and maintaining cleanliness to support high-quality guest experiences.

Customer Service Dining Room Management Cleaning Order Management Team Collaboration

Waiter

Le Scalelle

Oct 2021 - Feb 2022 (4 months)

Managed dining room service, provided table service and customer assistance, and maintained cleanliness of the dining and bar areas to ensure smooth service operations.

Customer Service Dining Room Management Cleaning Point of Sale Teamwork Time Management

Sales Assistant

Eurobazar

Jun 2021 - Aug 2021 (2 months)

Provided customer service, assembled and disassembled furniture and appliances, handled store cleaning and phone inquiries, and assisted with home deliveries to improve customer satisfaction.

Customer Service Merchandising Furniture Assembly Phone Support

Education

Degrees, certifications, and relevant coursework

Università degli Studi di Napoli Federico II

Specialization Course, Didactics and Artificial Intelligence

Completed an online institutional specialization in Didactics and Artificial Intelligence covering tools and design modules for integrating AI into teaching.