Luca Calzamata
@lucacalzamata
Multilingual hospitality professional with 25+ years in service and operations.
ItalyWhat I'm looking for
I am a multilingual professional with over 25 years of experience in the restaurant, hospitality, customer service, and operations sectors, with a track record in Italy and abroad (Spain, UK, Brazil, Germany). I specialize in multilingual customer service and the management and coordination of multicultural teams in high-volume environments. I have worked in gelaterias and historic, high-traffic restaurants, performing duties as a waiter, barista, bartender, and kitchen support staff, in addition to experience in catering, telemarketing, and warehouse operations. I also have practical agricultural experience in harvesting, pruning, and maintaining green spaces, adhering to hygiene and safety standards. I am available immediately for positions in Italy or abroad; I bring a customer-oriented approach, multilingual proficiency, and strong operational skills that enhance service efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Camarero Gelateria
Gelateria Cuore di Vetro
Apr 2023 - Oct 2023 (6 months)
Presté servicio multilingüe en heladería artesanal, gestioné pedidos y apoyé la preparación de helados con leche orgánica, atendiendo turistas internacionales durante temporada alta.
Camarero Gelateria
Gelateria Sarcletti
Mar 2018 - Oct 2018 (7 months)
Servicio en histórica heladería italiana en ubicación céntrica, gestioné clientela local y turística, apoyé en preparación de pedidos y mantuve estándares de calidad.
Camarero / Barista
Kibuka Restaurante
Jan 2009 - Jul 2015 (6 years 6 months)
Gestioné servicio de sala nocturno y fines de semana para más de 80 clientes, operé como barista y operador telefónico para reservas y encuestas turísticas.
Camarero / Barista
Varios locales
Dec 2001 - Dec 2003 (2 years)
Trabajé en locales de alto volumen en Londres como bartender, glasscollector y personal de sala, optimizando el flujo de servicio y colaborando con equipos internacionales.
Empleado de Almacén
Empresa de Almacén Montebelluna
Aug 2000 - Nov 2001 (1 year 3 months)
Realicé carga/descarga con transpaleta y carretilla, gestioné inventario y preparé pedidos para distribución eficiente.
Dependiente de Tienda
ABC Informatica
Sep 2000 - Jun 2001 (9 months)
Venta de productos Apple y consolas, brindé consultoría técnica y asistencia al cliente en tienda especializada.
Team Manager
Roces SRL
Jul 1996 - Aug 2000 (4 years 1 month)
Manager de equipo de patinaje acrobático, organicé eventos deportivos internacionales y coordiné entrenamiento y logística del equipo.
Education
Degrees, certifications, and relevant coursework
Educación Secundaria Obligatoria
Compulsory Secondary Education Certificate, Secondary Education
Completed compulsory secondary education (Educación Secundaria Obligatoria) with general secondary curriculum.
Availability
Location
ItalyAuthorized to work in
Job categories
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