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Armando Borredon

@armandoborredon

Operations and Customer Support specialist focused on remote tech roles, process coordination, and client communication.

Italy

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What I'm looking for

A full-time or part-time remote role in customer support, operations, or administrative coordination within an international tech or SaaS company, working exclusively as an employee via EOR.

Operations, logistics, and customer support professional with experience managing high-pressure workflows, inventory, and end-to-end client communications. Background includes optimizing operational logistics at Sligro Food Group under strict time constraints, handling client relations and CRM software in corporate environments, and localizing indie software/video games from English to Italian (C2 proficiency). Currently completing a Bachelor's in Psychological Sciences, bringing strong problem-solving, analytical, and cross-functional coordination skills. Focused exclusively on full-time remote employee/EOR roles in operations, support, or administration.

Experience

Work history, roles, and key accomplishments

Logistics & Order Management Specialist

Sligro Food Group

Jun 2026 - Jul 2026 (1 month)

Managed fast-paced inventory, order processing, and dispatch logistics under strict time constraints. Ensured compliance with quality, safety, and operational protocols in cold-store environments.

Inventory Management Order Processing Logistics Problem Solving Adaptability Attention To Detail Team Coordination Safety Compliance

Logistics & Administrative Assistant

Family Business

Jan 2024 - May 2026 (2 years 4 months)

Handled data entry, digital filing, and archiving of corporate documents. Assisted with receiving, unpacking, and organizing incoming goods, and monitored supply levels while coordinating with delivery couriers.

Data Entry Digital Filing Archiving Inventory Management Supply Monitoring Courier Coordination

Customer Service & Sales Specialist

Ready S.R.L; Omnia S.R.L; Enel Energia

Sep 2020 - Oct 2023 (3 years 1 month)

Provided front and back-office customer support for major firms including Enel Energia. Managed end-to-end client journeys using corporate CRM software and consistently met sales and customer retention targets.

Customer Service Sales CRM Client Management Digital Platforms Goal Orientation Retention

Event Security & Civil Service Steward

Security Agency / Municipality

Oct 2022 - Jan 2023 (3 months)

Managed crowd control, safety protocols, and candidate flow during high-profile sporting events and Civil Service Exams. Resolved attendee inquiries and managed potential conflicts in high-pressure environments.

Crowd Control Safety Procedures Conflict Resolution Customer Service Working In High Pressure Environments

Runner & Assistant Waiter

Local Pizzeria

Aug 2020 - Aug 2020 (0 months)

Managed table setup, food running, and clearing in a high-volume, fast-paced environment. Assisted kitchen staff with inventory restocking and storage organization during peak shifts.

Table Service Food Running Inventory Restocking Fast Paced Environment Teamwork

Bar & Bakery Assistant

Local Pastry Shop & Café

Jun 2017 - Sep 2019 (2 years 3 months)

Supported back-of-house operations, ensuring efficient restocking of ingredients, packaging, and display shelves. Managed counter cleaning, dishwashing, and maintenance of hygiene standards in the service area.

Back Of House Operations restocking Packaging Hygiene Standards Fast Paced Environment

Game Localizer & Creative Tech Freelancer

Self Employed

Translated and localized independent video games from English to Italian, managing raw text files and adapting UI elements, character dialogue, and narrative lore. Collaborated remotely with developers to resolve string length limits, text formatting bugs, and contextual translation issues.