BMBruna Mannarino
@brunamannarino
Multilingual educator and customer-service professional focused on solutions.
PortugalWhat I'm looking for
I am a multilingual educator and service-oriented professional with experience teaching English and Portuguese, leading sales teams, and supporting customers across phone, email and chat. I hold a 120-hour TEFL certificate and a Modern Languages degree, and I combine classroom instruction with online lesson delivery.
My background spans freelancing and corporate roles where I planned and conducted in-person and online lessons, managed inbound communications, resolved complaints with a solutions focus, and trained teams to improve lead generation and conversion. I have practical skills in digital tools including WordPress (Elementor), Canva, Lightroom, and AI training for digital communication.
I bring empathy, adaptability and a can-do attitude developed through international travel and varied roles in events, hospitality and entertainment. I seek opportunities where I can teach, support customers, and contribute to digital communication or content development while continuing professional growth.
Experience
Work history, roles, and key accomplishments
English and Portuguese Teacher
Freelancer
Oct 2023 - Present (2 years 3 months)
Planned and conducted in-person and online lessons for children and adults, delivering tailored curricula and improving learner engagement across diverse age groups.
AIManaged inbound calls, emails and live chat, resolved customer complaints with a solutions-focused approach and sold company upgrades to improve customer satisfaction.
Team Leader of Sales Agents
Intelcia and Manpower
Oct 2020 - Oct 2021 (1 year)
Led telecom sales agents, conducted presentations to prospects, interviewed candidates and increased lead generation and conversion through coaching and process improvements.
Supervisor Hostess
Various Agencies
Jan 2020 - Present (6 years)
Supervised hostess teams and assisted guests during events, resolving unexpected situations and ensuring smooth event operations for diverse clients.
Education
Degrees, certifications, and relevant coursework
TAThe TEFL Academy
TEFL Certificate (Level 3), Teaching English as a Foreign Language
2023 - 2023
Completed a 120-hour Qualifi Level 3 TEFL Certificate (RQF) awarded 24 October 2023, qualification number 603/7201/1.
UCUniversity of Coimbra
Modern Languages Degree, Modern Languages
2019 - 2022
Studied Modern Languages as part of a degree program from 2019 to 2022.
Academia Mundo das Artes
Performing Arts (training), Performing Arts
2017 - 2019
Activities and societies: Performed in musical theatre productions and acted in short and long films.
Participated in performing arts training including musical theatre plays and short/long films between 2017 and 2019.
Availability
Location
PortugalAuthorized to work in
Job categories
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