David Alavidze
@davidalavidze
Experienced team manager with a strong background in operations.
What I'm looking for
I am a dedicated professional with a Bachelor of Law from the University of Georgia, where I graduated with a GPA of 3.75. My career has been marked by a commitment to operational excellence and team management, particularly in the gaming and customer support sectors. Currently, I serve as a Team Manager at Evolution, where I lead a team of 50–80 Game Presenters, focusing on performance, compliance, and continuous improvement.
Throughout my career, I have successfully managed various operational initiatives, monitored key performance indicators, and conducted training sessions to enhance team performance. My experience as an Area Supervisor and Assistant to the COO has equipped me with the skills to analyze data effectively, resolve operational issues, and support recruitment processes. I pride myself on my ability to foster collaboration across departments, ensuring that service standards are met and client satisfaction is prioritized.
With a strong foundation in customer support and a proven track record in leadership roles, I am passionate about driving team success and contributing to organizational goals. I thrive in high-stress environments and am adept at multitasking, which allows me to maintain quality and efficiency in all my endeavors.
Experience
Work history, roles, and key accomplishments
Team Manager
Evolution
Dec 2022 - Present (2 years 7 months)
Managed operations for a team of 50
80 Game Presenters, ensuring performance, compliance, and operational excellence. Monitored KPIs, analyzed employee data, and conducted re-trainings based on data insights.
Area Supervisor
Evolution
Mar 2022 - Present (3 years 4 months)
Audited table/game operations and presenter compliance across shifts. Conducted feedback and improvement sessions, helping maintain consistent service quality.
Assistant to COO
Security Company Shield
Jan 2022 - Present (3 years 6 months)
Organized and maintained internal documentation, supporting compliance processes. Managed daily schedules, assisted with hiring, and supported legal tasks leveraging legal education.
Game Presenter / Mentor
Evolution
Jun 2020 - Present (5 years 1 month)
Led onboarding and training for new presenters, improving speed-to-performance metrics. Delivered real-time performance feedback and support during live operations.
Customer Support Team Lead
Ministry of Agriculture
Jan 2019 - Present (6 years 6 months)
Supervised Customer Support Specialists and monitored daily team performance using proprietary CRM software. Set performance targets and improved KPIs through coaching and retraining.
Customer Support Specialist
Ministry of Agriculture
Aug 2018 - Present (6 years 11 months)
Managed high-volume inbound and outbound calls, providing clear and accurate project information. Collected and organized data from agriculturists and landowners for EU agricultural initiatives.
Education
Degrees, certifications, and relevant coursework
University of Georgia
Bachelor of Law, Law
Grade: 3.75
Studied law at the University of Georgia, focusing on legal principles and practices. Achieved a GPA of 3.75.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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