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Lead live chat and email support for live casino and gaming platform users across multiple international markets. Support players with account verification, deposits, withdrawals, and bonuses, and handle payment-related and responsible-gaming inquiries.

Lead real-time support delivery across email, live chat, and phone, resolving account verification, two-factor authentication, transaction delay, and crypto trading queries. Partner with Engineering and Product teams to diagnose and resolve technical issues, improving first-contact resolution.

Delivered support via email, live chat, and social media for account management, crypto transactions, and platform navigation. Resolved complex technical and financial inquiries while maintaining compliance with company policy and regulatory standards.

Worked as an equipment specialist and card inspector, ensuring proper functioning of gaming equipment and inspecting cards for integrity.

Worked directly with customers across a range of issues and questions via call center channels. Partnered with department managers to ensure customer satisfaction and resolve escalated problems.

Served as CEO and PR Manager, overseeing company operations and public relations activities.

Provided customer service support for the delivery platform.

Managed social media presence and content for Craft Hub.

Performed audit duties for the company.

Worked as a sales specialist in a retail environment.

Pursuing a Bachelor's Degree in Political Science and Government.

Pursuing a Bachelor's Degree in History.