Open to opportunities

Giorgi CHitaishvili

@giorgichitaishvili

Pharmaceutical account manager growing European portfolios through partnerships, logistics coordination, and data-driven customer operations.

Georgia

Message

What I'm looking for

I’m looking for a role where I can own pharma/customer portfolios, drive measurable revenue growth, and lead teams using clear KPIs—combining commercial strategy, logistics coordination, and strong customer operations across European markets.

I’m a Commercial and Account Management professional focused on pharmaceutical logistics and high-value cargo, with a track record of managing large customer portfolios and driving commercial growth across European markets.

Currently as an Account Manager [Pharma & High-ValueCargo] at GIRTEKA GROUP, I manage a portfolio of 60 accounts across Europe, coordinate 220+ monthly shipments, and generate approximately €400,000 monthly revenue. I’ve also increased weekly revenue from €20,000 to €100,000 within 11 months, while maintaining 95% customer retention and developing strategic relationships with major pharmaceutical organizations.

Earlier, I led customer and sales operations: as CustomerCareoperational Manager, I managed 30+ customers with 100% response-time compliance, 98% customer satisfaction, 96% on-time delivery, and zero escalation rate. As MotorMate’s Key Account Manager and later Pfizer’s Sales Team Lead, I secured partnerships, handled 50+ strategic accounts, led teams of 10 across Adriatic markets, and achieved 115% of sales targets while managing relationships with 250+ healthcare professionals.

Experience

Work history, roles, and key accomplishments

Current

Account Manager - Pharma & Cargo

Current

Girteka Group

Aug 2025 - Present (1 year)

Manage a portfolio of 60 pharmaceutical and high-value cargo accounts across Europe, generating approximately €400,000 monthly revenue and maintaining 95% customer retention. Coordinate 220+ monthly shipments and develop strategic relationships with major pharmaceutical organizations.

Account Management Pharmaceutical Logistics High Value Cargo Strategic Partnerships Customer Retention Revenue Generation

Customer Care Operational Manager

Girteka Group

Apr 2024 - Aug 2025 (1 year 4 months)

Managed operational performance for 30+ customers, achieving 100% response-time compliance and 98% customer satisfaction. Improved loading, unloading, and demurrage KPIs with 96% on-time delivery performance and zero escalation rate.

Customer Support Operations KPI Management Response Times Customer Satisfaction On Time Delivery Loading And Unloading Demurrage Management

Key Account Manager - MotorMate

MotorMate

Jan 2024 - Mar 2024 (2 months)

Managed 50+ strategic accounts and generated approximately $400,000 revenue. Secured a strategic partnership positioning MotorMate as a transportation control tower provider and developed new business opportunities.

Key Account Management Business Development Strategic Partnerships Revenue Generation

Sales Team Lead - Pfizer

Pfizer

Jan 2023 - Dec 2023 (11 months)

Led a team of 10 representatives across Adriatic markets and achieved 115% of sales targets. Managed relationships with 250+ healthcare professionals and oversaw cardiovascular, neuroscience, and oncology portfolios.

Sales Leadership Team Management Portfolio Management Sales Target Achievement

Customer Support Team Lead

Solutions

Feb 2021 - Apr 2022 (1 year 2 months)

Led a team of 10 customer support professionals, managing hiring and training activities. Monitored response-time and ticket-resolution KPIs to ensure consistent service excellence.

Customer Support Team Leadership Hiring Response Time Monitoring Ticket Resolution

Game Presenter, Mentor, Support

Evolution

Jan 2018 - Apr 2021 (3 years 3 months)

Mentored more than 25 employees and supported performance improvement initiatives in a role covering presentation/mentorship and customer support. Contributed to achieving consistent operational excellence.

Mentorship Performance Improvement Customer Support