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Giorgia Gubinelli

@giorgiagubinelli

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Remote-ready operations and scheduling specialist delivering 100% SLA compliance in high-volume B2B teams.

Colombia

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What I'm looking for

I’m looking for a full-time remote role (via EOR or contractor agreement) where I can own scheduling and operations, deliver 100% SLA compliance, and grow with teams that value process improvement, training, and data-informed decisions.

I’m a remote-ready Operations & Scheduling Specialist with 9+ years of international experience across Europe and Latin America, based in Bogotá, Colombia. I bring trilingual strength (EN/ES/IT) and a practical focus on real-time execution, resource planning, and measurable service outcomes.

At Agilent Technologies (via Teleperformance), I coordinated and optimized daily schedules for 30+ field technicians across Italy and Spain, ensuring 100% SLA compliance in high-volume environments. I resolved 50+ weekly logistical incidents via SAP CRM, reducing operational downtime and improving allocation, and I’m recognized as a multilingual internal trainer who onboarded and mentored 6+ new team members.

Previously at Fittest Freakest, I supported 30+ daily multilingual customer interactions with CSAT consistently above 95% across email, phone, and chat. I streamlined international order logistics, drove translation of technical content for blog and social media, and partnered on process improvements using customer feedback and SaaS data analysis.

Experience

Work history, roles, and key accomplishments

Scheduling Operations Specialist

Agilent Technologies

Aug 2024 - Oct 2025 (1 year 2 months)

Coordinated and optimized daily schedules for 30+ field technicians across Italy and Spain, achieving 100% SLA compliance. Resolved 50+ weekly logistical incidents using SAP CRM and trained 6+ new multilingual team members to maintain workflow adoption and service standards.

SAP CRM Scheduling SLA Management Resource Planning Workflow Management Operational Compliance Multilingual Onboarding

Customer Success & Operations Associate

Fittest Freakest

Nov 2019 - Aug 2024 (4 years 9 months)

Managed 30+ daily multilingual customer interactions (IT/ES/EN) while maintaining CSAT above 95% across email, phone, and chat. Streamlined international order logistics (returns, refunds, discounts), translated technical blog/social content for the Italian market, and supported process improvements from customer feedback and SaaS data analysis.

Customer Success Multilingual Support (EN ES IT)CSAT CRM Operations Logistics Content Translation Process Improvement

Front & Back of House Supervisor

Vapiano Ltd

Nov 2015 - Jun 2019 (3 years 7 months)

Trained and certified 60+ new employees, ensuring adherence to operational quality standards and brand guidelines. Led the Glasgow location opening and coordinated multilingual shift scheduling and task delegation across two sites to maintain service continuity during peak periods.

Shift Scheduling Task Delegation Quality Assurance

Education

Degrees, certifications, and relevant coursework

Platzi

Professional Development Program (ongoing modules), AI & Digital Productivity

2026 -

Ongoing professional development in AI & Digital Productivity, including prompt engineering, AI for work, customer success, and automation topics (e.g., ChatGPT & Google Sheets).