At Sedealco, I advise on social food programs for schoolchildren and older adults, standardize menus to nutritional and budget requirements, and train kitchen teams in good manufacturing practices. I also manage events for up to 1,000 people.
At Adidas Colombia, I directed omnichannel consumer service across e-commerce, stores, and distributors, coordinating with internal, regional, and global stakeholders. I managed BPO providers and service metrics, and used consumer feedback and trend alerts to identify at-risk cases and inform process changes.
I also led onboarding and ongoing training at Adidas, producing video content with Canva and AI tools. When a provider system failure delayed refunds, I investigated the issue, coordinated with the provider and bank, and introduced weekly follow-ups to ensure all refunds were completed.
At Onelink BPO, I supervised and trained agents, designed consumer-focused learning content, and managed knowledge resources and the LMS. Earlier, I opened and ran Restaurante Coloquial, leading a 20-person kitchen team, and managed corporate and social events at Hotel Sheraton Bogotá.
