Gino Montesino
@ginomontesino
Customer Service Representative with 4 years BPO support and sales retention.
PhilippinesWhat I'm looking for
I’m a Customer Service Representative with nearly 4 years of BPO experience delivering customer care, technical support, and sales retention. I’m skilled in resolving complex issues, driving conversions, and delivering empathetic service that turns escalations into clear, confident outcomes.
Across my roles, I’ve handled inbound and outbound support, billing inquiries, account management, and escalation management. I also provide technical troubleshooting and problem resolution for telecom and tech clients, while supporting revenue growth through upselling, cross-selling, retention strategies, and promotion-based add-ons—plus order management, delivery tracking, refunds, and dispute resolution.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Transcom
Feb 2026 - Present (4 months)
Provided inbound and outbound customer care, billing inquiries, and account management. Delivered technical troubleshooting, escalation handling, and supported conversions through upselling and retention activities.
Customer Sales Support
Iqor
Nov 2025 - Feb 2026 (3 months)
Supported customers with online and phone orders, including order management and real-time delivery tracking. Resolved billing/payment issues and customer complaints, and increased sales through upselling and promotions.
Customer Service Representative
Transcom
Oct 2024 - Apr 2025 (6 months)
Provided inbound and outbound customer care, including billing inquiries and account management. Performed troubleshooting and escalations while supporting conversions, retention, and revenue growth through upselling.
Customer Service Representative
Panasiatic Solution
Nov 2020 - Sep 2023 (2 years 10 months)
Handled inbound and outbound customer support, billing inquiries, account management, and escalations for telecom and tech clients. Delivered technical troubleshooting and drove revenue through upselling, cross-selling, and retention strategies.
Education
Degrees, certifications, and relevant coursework
Ramon Torres Taloc National High School
Computer System Servicing, Computer System Servicing
2020 -
Completed Computer System Servicing studies at Ramon Torres Taloc National High School in 2020.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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