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natia nadirashvili

@natianadirashvili

Message

I resolve complex multilingual airline customer cases across payments, bookings, and CRM systems.

Georgia

Message

What I'm looking for

I'm looking for a customer operations role where I can investigate complex cases, work deeply with systems and processes, support customers across payment and service issues, and continue growing my product and operational knowledge.

At Teleperformance Georgia, I manage complex, time-sensitive airline customer cases in English and German across phone, email, chat, and WhatsApp.

I investigate reservations, ticketing, service changes, payments, refunds, compensation, invoices, disruptions, baggage, and special-service requests using Amadeus GDS and Salesforce CRM.

I process transactions and fare or service adjustments, document every action accurately, and coordinate escalations with internal teams to move cases to resolution.

I handle 80+ cases daily while meeting KPI targets and maintaining monthly quality and coaching scores of 96–100%. I also support colleagues with complex system and operational workflows.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations Expert

Current

Teleperformance Georgia

Dec 2022 - Present (3 years 9 months)

Provide multilingual customer support in English and German, owning complex cases through resolution. Handle 80+ cases daily while meeting KPIs and maintaining high quality scores.