Looking for a job

Mariam Nurashvili

@mariamnurashvili

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I improve customer success, executive operations, and digital workflows across international teams and platforms.

Georgia

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What I'm looking for

I'm looking to contribute my project management, customer success, executive support, and workflow optimization experience in a fast-paced, multicultural team.

I've supported marketing operations at Bloomex Canada by managing Shopify multi-site content, HubSpot workflows, GA4 reporting, and reputation management across 40 projects. I helped raise customer ratings from 2.0 to 4.5 stars through targeted review acquisition.

At Social Discovery Group, I managed cross-functional initiatives, customer success strategy, QA workflows, and team training. My work improved client retention by 25%, achieved 99% CSAT and a 99% quality score, and supported stronger conversion, retention, and LTV for VIP segments.

Across customer support, financial services, and executive support roles, I've built process documentation, resolved customer issues across chat, email, and phone, and used CRM data to improve service delivery. I work comfortably in fast-paced, multicultural environments and communicate fluently in three languages.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant to Marketing Director

Current

Bloomex Canada

Jan 2025 - Present (1 year 8 months)

Managed Shopify multi-site operations, administrative support, and online reputation across 40 projects. Led initiatives that improved customer ratings from 2.0 to 4.5 stars.

Shopify Trello GA4 Google Ads HubSpot Klaviyo Bright Local SEMrush Online Reputation Management Administrative Support

Project Manager

Social Discovery Group

Jan 2023 - Sep 2025 (2 years 8 months)

Managed cross-functional teams and project documentation, improving sales performance and customer satisfaction. Achieved 99% CSAT and over 100% quantity targets for VIP segments.

Project Management Trello Jira QA Customer Satisfaction Sales Strategy Mentorship Risk Management

Team Leader

Social Discovery Group

Oct 2022 - Jan 2023 (3 months)

Developed customer success strategies that improved client retention by 25%. Implemented data-driven insights using CRM tools and conducted client training sessions.

Customer Success CRM Data Analysis Training Customer Retention

Leading Customer Success Manager

Social Discovery Group

Mar 2022 - Oct 2022 (7 months)

Created documentation for customer service processes and built strong client relationships. Participated in strategic planning to align customer service goals with organizational objectives.

Customer Success Documentation Customer Relationship Management Strategic Planning

Customer Support Manager / HR Assistant

Removemycar.co.uk

Jul 2021 - Feb 2022 (7 months)

Assisted customers via chat, email, and phone, and registered vehicles in the system. Helped high-paying customers create auctions and coordinated vehicle removal with UK companies.

Customer Support Communication Skills Vehicle Registrations Auction Management

Turkish and English Senior Customer Support

Majorelle Georgia, Booking.com

Mar 2020 - Jun 2021 (1 year 3 months)

Provided customer support in Turkish and English, resolving inquiries efficiently. Developed training modules for new representatives, enhancing team performance and service quality.

Customer Support Turkish English Training CRM Communication Skills

Financial Customer Support

Intel Express

Jan 2019 - Feb 2020 (1 year 1 month)

Provided expert assistance to customers on financial products and services, resolving inquiries efficiently. Maintained knowledge of financial regulations and used CRM to track interactions.

Financial Services Customer Support CRM Compliance Communication Skills