Open to opportunities

Gina Holik

@ginaholik

Message

I lead home health workforce operations, improving service, scheduling, and employee support.

United States

Message

What I'm looking for

I'm looking for an operations or workforce leadership role where I can improve service, support and coach employees, solve operational challenges, and build trusted relationships through empathy, accountability, and follow-through.

At Hartford HealthCare at Home, I lead daily Home Health Aide operations, coordinating services for 60–70 patients and supervising teams of up to 43 aides.

I've helped raise customer satisfaction from approximately 30% to nearly 90% through proactive follow-up, relationship building, and solution-focused issue resolution. I manage 40–60 daily customer interactions as a liaison among patients, families, clinicians, employees, and leadership.

I design workflow improvements, payroll tracking tools, Excel reporting solutions, and operational processes that improve efficiency and reporting accuracy. I also interview, onboard, mentor, and coach employees while supporting attendance, paid time off, hiring, and confidential personnel responsibilities.

Throughout my career, I’ve built trust through respect, follow-through, empathy, and dependable service. I listen first, find solutions, and help customers, employees, and coworkers feel heard, valued, and supported.

Experience

Work history, roles, and key accomplishments

Current

Scheduling & Home Health Aide Supervisor

Current

Hartford HealthCare at Home

Jul 2009 - Present (17 years 1 month)

Leads daily operations of the Home Health Aide department, supervising up to 43 aides and coordinating services for 60-70 patients. Increased customer satisfaction from 30% to nearly 90% through proactive follow-up and issue resolution.

Workforce Scheduling Employee Supervision Customer Experience Process Improvement Payroll Coordination Excel Outlook Teams SharePoint Zoom Epic Sandata Forcura Conflict Resolution Employee Coaching

Education

Degrees, certifications, and relevant coursework

Hartford HealthCare at Home

Supervisor, Healthcare Administration

2009 -

Selected by leadership for promotion from Lead Scheduler to Scheduling & Home Health Aide Supervisor. Led daily operations, supervised employees, and coordinated workforce scheduling.

MidState VNA & Hospice

Receptionist & Medical Records Coordinator, Healthcare Administration

2007 - 2009

Delivered exceptional customer service as the first point of contact for patients, families, physicians, and visitors. Managed confidential medical records and administrative documentation.

Thermex CDT

Receptionist / Sales Associate, Business Administration

2001 - 2007

Supported daily operations for a manufacturing company through administrative support, customer service, front-office coordination, and sales support. Developed strong communication, organization, multitasking, and customer service skills.