GSGillian Smith
@gilliansmith
Highly experienced customer service and administrative professional.
United KingdomWhat I'm looking for
I am a highly experienced and personable Customer Service and Administrative Professional with a strong track record in managing client relationships and resolving complex inquiries across various industries. My adaptability and attention to detail have allowed me to consistently deliver high standards of service via phone, email, and webchat. I am passionate about creating positive customer experiences and contributing to team success.
In my current role as a Customer Account Coordinator at Singh Concrete Ltd, I manage customer orders and delivery scheduling while handling queries and complaints with professionalism. I have consistently exceeded sales targets and converted new leads into repeat clients. My previous experience as an Admin Assistant at Royal Surrey Foundation Trust involved scheduling appointments and maintaining patient records, where I demonstrated discretion and sensitivity in communication.
Throughout my career, I have developed a diverse skill set that includes CRM systems, order management, and multi-channel communication. I thrive in collaborative environments and am committed to continuous learning and improvement.
Experience
Work history, roles, and key accomplishments
Customer Account Coordinator
SinghConcrete Ltd
Sep 2021 - Present (3 years 10 months)
Managed customer orders and delivery scheduling, utilizing WebFleet and Aggsmart for tracking. Consistently exceeded sales targets, converting new leads into repeat clients while professionally handling queries and complaints across phone and email.
Admin Assistant
RoyalSurrey FoundationTrust
Sep 2020 - Sep 2021 (1 year)
Scheduled appointments and managed patient communication, adhering to NHS targets. Maintained patient records using APAS and provided daily administrative support, demonstrating discretion and sensitivity in all communications.
Customer Service Advisor
CCM Ewhurst
Jan 2020 - Jul 2020 (6 months)
Booked and coordinated vehicle services using Techman software, preparing estimates and processing payments. Communicated with customers on service updates and identified upselling opportunities, liaising across branches as needed.
Learning Support Assistant
Jigsaw Plus
Sep 2016 - Aug 2017 (11 months)
Supported young adults with autism using Applied Behavior Analysis (ABA) methods, ensuring client wellbeing, safety, and progress toward independence. Maintained daily logs and effectively responded to emotional and behavioral challenges.
Account Manager
Meteor Electricals
Feb 2008 - Apr 2008 (2 months)
Managed customer accounts and efficiently processed orders. Successfully generated sales leads and consistently achieved set targets.
ServiceDesk Analyst
Blueprint/PSNI
Sep 2007 - Feb 2008 (5 months)
Provided first-line support to users, effectively resolving enquiries. Documented all cases thoroughly to maintain comprehensive records.
Education
Degrees, certifications, and relevant coursework
Rainey Endowed Grammar School
A Levels, Multiple Subjects
Grade: 9 GCSEs (Grades A–C)
Completed A Levels in Geography, Business Studies, and Religious Studies. Achieved 9 GCSEs with grades A-C.
Rainey Endowed Grammar School
Certificate, Computer Literacy and Information Technology
Grade: Pass
Obtained RSA Stage 2 CLAIT certification, demonstrating proficiency in computer literacy and information technology.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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