Gifty Monic

Planned and executed community activities, themes, and logistics, coordinating all aspects of venue selection and technical requirements. Fostered relationships by engaging community members to enhance participation and organize outreach programs. Facilitated communication through social media and in-person events, gathering and analyzing feedback to improve member satisfaction.

Organized workshops and staff scheduling, ensuring a well-trained team performing at optimal levels, which led to a reduction in employee turnover. Implemented and maintained high standards of customer service, leading to increased customer satisfaction ratings and positive reviews. Curated and communicated daily menu specials, driving engagement and encouraging repeat visits.

Expertly handled customer complaints, transforming challenges into opportunities for enhanced guest satisfaction. Ensured accuracy in reservations by double-checking bookings and proactively confirming with clients, enhancing operational efficiency. Managed cash handling and generated detailed financial reports, ensuring transparency and accountability.

Ensured the highest standards of customer service, fostering a welcoming atmosphere that encouraged repeat business. Developed and presented innovative marketing ideas and strategies aimed at attracting and retaining customers, significantly boosting product purchases. Managed all marketing, publicity, and promotional activities, driving initiatives that directly increased customer engagement and

Obtained a certification in Food and Beverage from Icon House (Yolo House). This program provided specialized knowledge and skills in the food and beverage industry.

Completed a Virtual Assistance certification program through Alx Africa. This training equipped me with essential skills for providing remote administrative and technical support.

Completed secondary education with a focus on General Art.

Completed a certification in Food and Beverage.

Completed a certification in Virtual Assistance.