prince borkey
@princeborkey
Skilled Virtual Assistant and Customer Support professional with 3 years experience.
What I'm looking for
I am a dedicated Virtual Assistant and Customer Support professional with over three years of experience in delivering exceptional administrative and customer service support. My expertise lies in managing tasks such as scheduling, email management, and addressing customer inquiries, ensuring smooth communication channels. I pride myself on being quick to learn and adapt to new systems, working efficiently under minimal supervision, and effectively managing my time to meet deadlines.
Throughout my career, I have held various roles that have honed my skills in community management and virtual assistance. Currently, I serve as a Community Manager and Virtual Assistant at Toobit, where I engage with the community across platforms like Discord and Telegram, ensuring a seamless user experience. My previous roles at Phemex and BitVerse have further solidified my ability to provide outstanding customer service and support, manage social media channels, and enhance brand presence through effective content strategies.
Experience
Work history, roles, and key accomplishments
Community Manager & Virtual Assistant
Toobit
Sep 2023 - Present (1 year 9 months)
Provide comprehensive virtual assistance, including calendar management, email correspondence, and scheduling. Engage and assist the community across platforms like Discord and Telegram, addressing inquiries and ensuring a smooth user experience.
Customer Support Specialist & Virtual Assistant
Phemex
Dec 2021 - Mar 2025 (3 years 3 months)
Provided outstanding customer service, resolving inquiries and concerns via email and live chat. Assisted in managing and maintaining social media channels, responding to user comments, and providing support.
Lead Community Manager & Virtual Assistant
BitVerse
May 2024 - Jul 2024 (2 months)
Offered administrative assistance by managing schedules, handling emails, and coordinating tasks across various platforms. Provided customer support through active engagement, responding promptly to questions on Telegram and Discord.
Administrator & Community Moderator
Safelaunch
Aug 2021 - Jan 2024 (2 years 5 months)
Supported virtual assistant tasks such as scheduling, email management, and keeping the team organized. Moderated online communities, offering real-time support to community members and resolving issues.
Education
Degrees, certifications, and relevant coursework
Azubi Africa
Blockchain
2020 -
Focused on cryptocurrencies, enhancing knowledge in blockchain technology and its applications.
Kwame Nkrumah University of Science & Technology
Bachelor of Science, Science
2014 - 2018
Availability
Location
Authorized to work in
Job categories
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