Gift User
@giftuser2
I am a resourceful virtual assistant with 5+ years optimizing operations and client support remotely.
KenyaWhat I'm looking for
I am a resourceful and results-driven Virtual Assistant with over five years supporting executive functions, streamlining workflows, and delivering high-quality customer service across tech, healthcare, and nonprofit settings.
At OfficePhase I led client support operations, coordinating tenant communications and operational workflows. At Tech1M I helped improve project delivery timelines by 15% through streamlined onboarding and Trello- and Notion-based task management.
I excel in remote, asynchronous teams, managing calendars, inboxes, CRM tools, and SMS campaigns to boost engagement and satisfaction while maintaining confidentiality, attention to detail, and proactive problem-solving.
Experience
Work history, roles, and key accomplishments
Operations & Client Support Officer
OfficePhase
May 2024 - Present (1 year 3 months)
Serve as primary client contact managing inquiries, visitor scheduling, and facility support, improving communication during outages and streamlining rent and invoice tracking for smoother operations.
Remote Junior Project Manager
Tech1M
Sep 2022 - Feb 2023 (5 months)
Coordinated project calendars, sprint planning, and client communication, streamlining onboarding and task prioritization to improve delivery efficiency by 15%.
Project Coordinator, Customer Engagement
Zuri Health
Oct 2021 - Dec 2022 (1 year 2 months)
Managed customer queries and SMS wellness campaigns, increasing patient engagement by 20% and contributing to a 25% rise in donor confidence through improved outreach and support.
Program Assistant, Virtual Support
Daystar Multipurpose SACCO
Jul 2017 - Aug 2019 (2 years 1 month)
Supported senior team remotely with calendar scheduling, report preparation, and meeting coordination, improving internal workflow and reducing documentation delays by 30%.
Education
Degrees, certifications, and relevant coursework
DUDaystar University
Master of Business Administration, Strategic Accounting
Master of Business Administration with a focus in Strategic Accounting from Daystar University, completed in 2024.
Simon Page College
Project Management Professional, Project Management
Project Management Professional certification completed at Simon Page College in 2024.
DUDaystar University
Bachelor of Commerce, Accounting
Bachelor of Commerce in Accounting from Daystar University, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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