Open to opportunities

Gift Abraham

@giftabraham

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Field verification and customer support specialist building trusted client experiences.

Nigeria

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What I'm looking for

I’m seeking Graduate Trainee or Customer Service opportunities where I can deliver excellent customer experiences, handle client inquiries professionally, and grow my skills in documentation, CRM tracking, and verification support.

I’m a Sociology graduate with hands-on experience in customer service, client support, field verification, and sales. I focus on building positive customer relationships, resolving client inquiries, and delivering quality service in fast-paced environments.

In my current Field Verification Specialist role, I conduct accurate business verification through physical inspections, communicate professionally with business owners and client representatives, and produce detailed verification reports with supporting evidence. Previously, as a Customer Service Representative, I handled customer inquiries and complaints, used CRM systems to document interactions and track resolutions, and collaborated with my team to meet operational and customer satisfaction goals.

Experience

Work history, roles, and key accomplishments

Current

Field Verification Specialist

Current

BSupport Hub

Apr 2025 - Present (1 year 3 months)

Provided frontline client support by performing business verification services and communicating professionally with business owners and client representatives. Prepared detailed verification reports with evidence, maintained accurate records, and completed assignments within deadlines.

client support Field Verification Professional communication Verification Documentation Record keeping

Customer Service Representative

Ejex Nigeria Limited

Nov 2024 - Mar 2025 (4 months)

Responded to customer inquiries and resolved complaints promptly while assisting with product information, returns, and service requests. Documented interactions in CRM systems, collaborated with the team to meet operational and customer satisfaction goals, and provided feedback on recurring concerns.

Customer Service Complaint Resolution Returns CRM Customer Relationship Management Operational Feedback Teamwork

Client Relationship Management

Oluomachi Venture

Built relationships with prospective and existing customers by engaging clients, identifying needs, and recommending suitable products and services. Managed customer records and sales documentation, negotiated pricing and terms, and conducted market research to identify customer preferences and opportunities.

Customer Engagement Needs Assessment Recommendations Negotiation Sales Documents Market Research Records Management