Gideon Ugoji
@gideonugoji
I support customers, sales operations, and data reporting while building a foundation in polymer and textile engineering.
NigeriaWhat I'm looking for
I've supported customer service and sales operations at RicDiamonds Limited, Go-Commute Limited, and Webmart Technologies. At RicDiamonds, I resolved over 50 customer issues monthly, maintained 95% compliance with policies, and trained more than 10 new staff members.
At Go-Commute, I managed booking changes, cancellations, reissues, reservations, payments, and client profiles while helping achieve monthly sales targets through value-driven recommendations.
I'm a Polymer and Textile Engineering graduate who combines customer engagement with Microsoft Excel, Word, data analysis, reporting, quality control, and technical engineering knowledge. I'm enthusiastic about delivering innovative solutions, building lasting professional relationships, and maintaining high standards of integrity.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Webmart Technologies
Jun 2025 - Feb 2026 (8 months)
Assisted customers via phone, chat, and email with clear and professional communication. Prepared reports on recurring customer issues to support process improvement.
Office Assistant
Go-Commute Limited
Jul 2023 - Jul 2024 (1 year)
Handled booking changes, cancellations, and reissues while maintaining detailed records. Provided flight and hotel booking services and achieved monthly sales targets through excellent customer service.
Sales Representative
RicDiamonds Limited
Dec 2019 - Dec 2021 (2 years)
Delivered high-quality customer service by resolving over 50 customer issues monthly and promoting products, resulting in improved satisfaction. Trained over 10 new staff members and achieved 95% compliance with regulatory standards.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology
Bachelor of Engineering, Polymer and Textile Engineering
Pursued a Bachelor of Engineering in Polymer and Textile Engineering.
New Horizon
Certification, Data Analysis
Completed a certification in Data Analysis.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Gideon ?
You can contact Gideon and 90k+ other talented remote workers on Himalayas.
Message GideonGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
