Open to opportunities

gideon samuel

@gideonsamuel

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Experienced IT professional specializing in network operations and technical support.

India

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and the chance to tackle complex IT challenges.

I am an experienced IT professional with a strong background in technical support, network operations, and system troubleshooting across both Mac and Windows platforms. My proven ability to resolve technical issues swiftly and optimize system performance has been instrumental in managing critical IT infrastructure. I am dedicated to providing high-quality support and delivering proactive solutions to enhance operational efficiency.

Currently, I work as a NOC Analyst at Identity Digital, where I continuously monitor network components and ensure optimal performance. My previous roles have equipped me with extensive experience in resolving complex issues, conducting competitive analyses, and providing exceptional service. I thrive in collaborative environments and am committed to continuous learning, ensuring smooth and reliable IT operations.

Experience

Work history, roles, and key accomplishments

Current

NOC Analyst

Current

Identity Digital

Jan 2025 - Present (5 months)

Monitored all components of the network, systems, and infrastructure through JIRA, Grafana, and Regmon Security on a 24x7x365 basis to ensure optimal performance and availability. Resolved problems and improved operations service through Ubuntu, providing reliable network support for registries and production environments.

Jira Grafana Regmon Security Ubuntu Root Cause Analysis Infrastructure

Research Analyst

High Beam Global

Apr 2024 - Sep 2024 (5 months)

Collected data through various methods, including online research and phone interviews, and conducted competitive analysis on market offerings, identifying market trends and opportunities. Analyzed survey feedback, identifying and reporting trends to aid product development, and used qualitative research methods effectively to provide in-depth consumer insight.

Data Collection Online Research Competitive Analysis Market Research Qualitative Research Interviewing

NOC Engineer

InfoEdge India Pvt Ltd.

Oct 2021 - Apr 2024 (2 years 6 months)

Resolved problems, improved operations, and provided exceptional service through CentOS 7, monitoring and maintaining network and software components and AWS Servers through Zabbix. Created graphical reports to visualize network performance and uptime, closing first-time tickets quickly and exceeding SLA standards for response times.

CentOS Zabbix AWS Incident Management SLA Management

Tech Support Agent

Matrix Infotech

Nov 2019 - Oct 2020 (11 months)

Extended analysis to assist technology team efforts to escalate and resolve issues, tracking KPIs and creating continuous improvement plans. Removed malware, ransomware, and other threats from laptops and desktop systems for both Mac and Windows operating systems, following up with clients to verify optimal customer satisfaction.

Technical Support Mac Windows OS KPI Tracking Customer Satisfaction

Internship Student

Java Development Program

May 2019 - Jun 2019 (1 month)

Reported back to instructor to receive day-to-day tasks and responsibilities, collaborating with team members to achieve target results. Wrote code on a platform using Android Studio, and tested troubleshooting methods, documenting resolutions for inclusion in a knowledge base.

Java Android Studio Code Development Troubleshooting Documentation Team Collaboration

Education

Degrees, certifications, and relevant coursework

Jagannath International Management School

Bachelor of Computer Application, Computer Application

Activities and societies: Member of College Football Team; Member of Intra College IT Fest; Awarded Certification of Merit for securing 2nd position in IP University Football tournament; Awarded 2nd position on Inter Jims Football tournament; Awarded runners-up in intra Jims football tournament

Completed a Bachelor in Computer Application, focusing on core computer science principles. Participated actively in college sports and IT-related events, demonstrating leadership and teamwork.

St. Columba's School, New Delhi

High School Diploma, General Studies

Activities and societies: Member of the School Football Team; Member of the Heritage Club; Awarded the Certificate of Academic Excellence for scoring the highest marks in Class; Awarded the Certificate of Honor for securing First Position in St. Michaels' Interschool football tournament; Awarded Gothia Cup diploma for representing India in Sweden's Gothia Cup; Awarded Certificate of Merit for securing Third Place in Inter Zonal (Zone-26)

Attended St. Columba's School, New Delhi. Engaged in various extracurricular activities including the school football team and the Heritage Club.