At Rackspace Technology, I responded to production alerts and customer-reported incidents across Linux and Windows environments, tracing application, system, network, and AWS issues to root cause.
I monitored system health with Prometheus, Grafana, Alertmanager, and New Relic, and partnered with development teams on root-cause analysis, patch validation, REST API troubleshooting, and deployment support.
I automated monitoring, deployment, and reporting tasks with Python and Bash, and documented incident response and onboarding processes. I also managed ITSM workflows in ServiceNow and Jira.
At Ubiquiti Inc, I supported testing and deployment of network devices, configured devices through the CLI, and contributed to firmware test automation. In personal projects, I built a log analyzer with Slack and email alerts and an AWS resource auto-cleaner.
