Open to opportunities

Gideon Ojei

@gideonojei

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Senior client success and compliance specialist delivering accurate AML/KYC investigation outcomes.

Canada

Message

What I'm looking for

I seek a role focused on compliance or client success where I can perform AML/KYC investigations, improve processes, mentor teams, and deliver measurable accuracy and client satisfaction.

I am a customer-focused support and compliance professional with 5+ years of experience in financial services, SaaS support, and compliance investigations. I excel at triaging complex cases, conducting risk-based investigations (AML/KYC/EDD), and producing audit-ready documentation while maintaining confidentiality and SLA adherence.

I have a proven record of improving accuracy and client satisfaction across high-volume environments, including investigative roles and frontline customer support. I partner with cross-functional teams to streamline workflows, reduce errors, and deliver timely, high-quality results that support compliance and client success.

Experience

Work history, roles, and key accomplishments

Current

AML Investigator

Current

RBC

Nov 2024 - Present (11 months)

Investigate and resolve complex suspicious-activity cases to ensure regulatory compliance and prepare audit-ready reports while meeting SLA timelines and safeguarding confidential client data.

AML KYC Investigation Compliance Reporting Case Management Cross Functional Collaboration SLA Management

EDD Analyst

IBM / Promontory

Oct 2023 - Nov 2024 (1 year 1 month)

Conducted enhanced due diligence reviews with 95% accuracy, documented complex client structures for monitoring, and collaborated with distributed teams to deliver timely, high-quality compliance outcomes.

KYC Documentation Remote Collaboration Quality Assurance CRM Tools

Customer Service Consultant

Rogers Communication

Jun 2023 - Aug 2023 (2 months)

Provided high-volume inbound technical and account support, ranked top 3 in cross-sales and maintained consistent 5-star customer satisfaction ratings through empathetic communication and issue resolution.

Customer Support Inbound Technical Troubleshooting Sales Customer Satisfaction Communication CRM Multitasking

Financial Crime Analyst

Standard Chartered Bank

Nov 2019 - Apr 2023 (3 years 5 months)

Investigated 1,500+ alerts to identify potential financial crime, delivered quality-control training that reduced analyst errors, and produced reports to inform leadership decisions and streamline operations.

AML Quality Control Reporting Training Risk Assessment Regulatory Compliance

Channels Support Officer

Standard Chartered Bank

Oct 2017 - Sep 2019 (1 year 11 months)

Supported digital banking platforms by resolving technical and customer issues, increasing digital adoption by 35% through proactive education and improving overall customer experience.

Digital Banking Customer Service Technical Troubleshooting Training CRM Process Improvement

Customer Service Agent

Jumia

Mar 2017 - Oct 2017 (7 months)

Handled 200+ customer calls daily, boosting satisfaction scores by 40% and creating support resources that improved revenue through better order and delivery issue resolution.

Customer Support Order Management Customer Satisfaction CRM Multitasking