Open to opportunities

Jaida Grace

@jaidagrace

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Proactive leader with over 7 years of customer service experience.

United States

Message

What I'm looking for

I am seeking a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and collaboration.

I am a dedicated professional with a Bachelor of Business Administration in Management from Texas State University. With over seven years of customer service experience, I have honed my skills in leadership, communication, and problem-solving. My journey has taken me through various roles, including Client Consultant and Senior Admissions Advisor, where I consistently met sales goals and maintained high levels of customer satisfaction.

In my most recent position as a Client Consultant at Contour Spa, I successfully monitored leads across five locations, achieving top grossing sales of $40k in a single month. My ability to educate clients on services and personalize their experiences has been key to my success. I thrive in fast-paced environments and enjoy collaborating with teams to drive production and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Senior Admissions Advisor

Current

Ogle School of Hair, Skin and Nails

Oct 2021 - Present (3 years 8 months)

Connected with warm leads via phone, setting appointments for suitable applicants while adhering to company mission statements. Managed complaints, resolved issues, and updated student data in the CRM system, consistently maintaining above satisfactory enrollment and start rates.

Lead Management CRM Critical Thinking Conflict Resolution Data Entry Enrollment management Microsoft Teams Zoom)

Current

Freelance Makeup Artist

Current

Self-Employed

Dec 2020 - Present (4 years 6 months)

Created desired makeup looks for clients based on personal preferences, analyzing skin to select the best products for desired outcomes. Traveled to provide full-glam services for brides and bridal parties, ensuring a calm, professional, and relaxing environment.

Product Knowledge Bridal Makeup Color Matching Customer Service Studio Management

Client Consultant

Contour Spa

Oct 2024 - Apr 2025 (6 months)

Monitored and reached out to all incoming leads for 5 Contour Spa locations, consistently meeting sales goals and KPIs. Educated potential clients on cryo-slimming and redlight therapy through virtual consultations, assisting them in selecting appropriate services.

Sales KPIs Customer Service Reporting Collaboration SPA

Assistant Manager

Moseley Pool

Jun 2021 - Aug 2021 (2 months)

Supervised pool staff by scheduling employees and assigning tasks, and was responsible for reviewing daily revenues, completing timesheets, and conducting weekly team meetings. Maintained safe and sanitary conditions by testing water and balancing chemicals, and assisted a high volume of patrons with requests and payments.

Staff Supervision Scheduling Revenue Management Chemical Balancing Customer Service Payment Processing Team Leadership

Long-term Substitute Teacher

Advantage Academy

Jan 2021 - Jun 2021 (5 months)

Assisted 4th and 5th-grade students with ELAR during the regularly scheduled school day, cultivating an uplifting and positive learning environment. Provided engaging assignments and documented grades during the teacher's absence.

Classroom Management ELAR Instruction Lesson planning Grading Positive Reinforcement Educational Technology Communication

Founder

Virtual Teaching Assistance and Enrichment

Aug 2020 - Mar 2021 (7 months)

Founded a program offering a safe and productive atmosphere to support virtual students during the 2020-2021 Fall and Spring semesters. All enrolled students achieved the All A Honor Roll for the Fall 2020 semester, and I aided with technological glitches and explained concepts.

Program Management Academic Tutoring Communication entrepreneurship Educational Enrichment

Beauty Advisor

Sephora inside JCPenney

Oct 2017 - Dec 2019 (2 years 2 months)

Demonstrated product techniques and displayed in-depth product knowledge to enhance client understanding, and was voted #1 holiday hire. Documented hourly sales, attended monthly educational meetings, and managed complaints while maintaining retail sales quotas.

Product Knowledge Sales Customer Service Retail Operations Appointment Management Merchandising Payment Processing Team Collaboration

Education

Degrees, certifications, and relevant coursework

Texas State University

Bachelor of Business Administration, Management

Grade: Dean's List

Activities and societies: Dean’s List: Spring 2017, Awarded Entrepreneurship Honors Cord

Completed a Bachelor of Business Administration with a major in Management. Relevant coursework included Strategic Management, Business Communication and Professionalism, Promotional Strategies, Small Business Operations, and Computer Information Systems. Achieved Dean's List in Spring 2017 and was awarded the Entrepreneurship Honors Cord.