Gericca James
@gericcajames
Customer Service Specialist with 10+ years supporting manufacturing and warehouse teams through accurate data, calls, and CRM.
United StatesWhat I'm looking for
I’m a Customer Service Specialist with 10+ years of experience in fast-paced environments, delivering accurate support across warehouse and customer-focused roles. I’m known for keeping data consistent, handling high call volumes professionally, and maintaining strong customer satisfaction.
At Metalsa, I operate press machinery to manufacture 150+ automotive components per shift while ensuring quality and 99% accuracy. I also run dependable logistics communication, perform data entry of production and inventory logs, and safely transport 150+ materials daily using forklifts.
As a Lead Operations Specialist at Hankook, I supervise production floor operations for 25+ workers per shift and coordinate 50+ inbound and outbound calls to support scheduling and material flow. I provide real-time chat and email support, maintain detailed production tracking, and support training, onboarding, and safety compliance.
Earlier roles strengthened my operational discipline: I handled 100+ pallets per shift at Electrolux, managed stock levels to prevent downtime, and entered inventory and production details into internal systems and Excel. I began as a Wendy’s Crew Leader, leading busy shifts, handling POS/cash tasks with 98–100% accuracy, and keeping communication tight through 60+ calls per shift.
Experience
Work history, roles, and key accomplishments
Manufacturing Equipment Specialist
Metalsa
May 2023 - Present (3 years 1 month)
Operated press machinery to manufacture 150+ automotive components per shift with 99% accuracy while meeting production standards and quality requirements. Maintained production and inventory records via data entry, safely operated forklifts to move 150+ materials daily, and coordinated 25+ daily inbound/outbound communications to resolve operational issues.
Lead Operations Specialist
Hankook
Dec 2022 - Apr 2023 (4 months)
Supervised production floor operations for 25+ workers per shift, ensuring manufacturing goals, quality standards, and safety compliance were met. Coordinated 50+ daily inbound/outbound communications, monitored 95%+ workflow efficiency, and managed real-time chat/email support with accurate shift reporting.
Manufacturing Material Handler
Electrolux
Feb 2015 - Mar 2020 (5 years 1 month)
Handled materials and inventory flow to support manufacturing operations and minimize delays by loading/unloading and transporting 100+ pallets per shift using forklifts. Entered inventory and shipment records into internal systems and Excel, coordinated daily restocking to prevent shortages, and managed 40–60 daily inbound/outbound calls to resolve material issues.
Crew Leader
Wendy’s
Aug 2012 - Jan 2015 (2 years 5 months)
Supervised fast-paced restaurant shifts serving 200+ customers per shift, ensuring efficient operations, high customer service quality, and compliance with company standards. Managed POS and management system data entry, handled cash transactions with 98–100% register accuracy, and handled 60+ inbound/outbound calls per shift to support scheduling and inventory needs.
Education
Degrees, certifications, and relevant coursework
Northeast High School
High School Diploma, High School
Earned a High School Diploma from Northeast High School in 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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